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Building Strong Customer Relationships

Duration: 1m 38s

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1. Welcome & Course Overview
2m 51s

1. What You’ll Learn in This Module
58s

2. What is Sales?
2m 45s

3. The Different Types of Sales
3m 52s

4. Retail Sales in Action
2m 37s

5. Business-to-Business (B2B) Sales
3m 2s

6. Direct Selling Approaches
3m 13s

7. Consultative Selling
2m 21s

8. Solution Selling
3m 16s

9. Inside Sales
2m 51s

10. E-Commerce Sales
3m 51s

11. Why Sales Matters
1m 48s

1. What You’ll Learn in This Module
35s

2. Customer Behaviors Explained
2m 33s

3. Understanding Customer Needs & Wants
2m 3s

4. Building Strong Customer Relationships
1m 38s

1. What You’ll Learn in This Module
39s

2. Prospecting & Lead Generation
1m 4s

3. Qualifying Your Leads
1m 50s

4. Creating Powerful Sales Presentations
1m 44s

5. Closing Techniques Overview
1m 39s

6. The Trial Close
2m 13s

7. The Assumptive Close
2m 24s

8. The Alternative Close
3m 11s

9. The Fear-of-Loss Close
3m 8s

10. What Happens After the Close
2m 38s

1. Effective Account Management
3m 6s

2. Customer Retention Strategies
3m 30s

3. Cross-Selling & Upselling Techniques
3m 30s

1. What You’ll Learn in This Module
28s

2. Mastering Active Listening
3m 8s

3. Communicating with Impact
3m 49s

4. Persuasion Skills for Sales
3m 33s

5. Negotiation Essentials Skills
5m 6s

1. What You’ll Learn in This Module
27s

2. Key Sales KPIs to Track
4m 40s

3. Understanding Sales Analytics
4m 44s

4. Sales Forecasting Basics
4m 35s

1. What You’ll Learn in This Module
31s

2. CRM Systems Explained
4m 26s

3. Sales Automation Tools
3m 43s

4. Social Selling Strategies
4m 33s

1. What You’ll Learn in This Module
40s

2. Common Ethical Issues in Sales
3m 51s

3. Professional Conduct for Salespeople
3m 35s

4. Sales Ethics in the Digital Era
4m 11s

1. What You’ll Learn in This Module
27s

2. Believe in Your Product or Service
6m 44s

3. Sell Benefits, Not Just Features
6m 20s

4. Use Open-Ended Questions to Engage Customers
4m 16s

1. Course Wrap-Up
1m 32s

2. Knowledge Check - Final Quiz
20m